Q: Where is my order shipped from?
A: Orders are shipped from Asia and Europe, United States.
Q: When will you ship my order?
A: All orders are shipped usually within 2-3 business days.
Q: How long will it take to arrive?
A: We have 100% FREE Worldwide Shipping
Deliveries take on average 12-20 business days and in rare cases 30+ business days.
Q: What payment methods do you accept?
- Visa
- MasterCard
- American Express
- Discover
- JCB
- PayPal
How to Pay with PalPal?
PayPal is the safer, faster way to pay.
When you place an order with PayPal, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. Please click on "Pay with Credit or Debit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
Q: How can I track my order?
A: Within a week of your order being fulfilled (shipped), you will receive notification of your tracking number.
Q: Why is my tracking number not updated?
A: The tracking information is not updated in real time and it takes several days to update their status.
Q: It has been a long time and I have not received my order. What do I do?
A: Some times the transport companies leave the order in the office closest to the customer's address. We advise you to call with your tracking number and give your name and address to verify that it is there. If your order is not there, please contact us and we will follow your case.
Q: Do I need to pay customs duty?
A: In 98% of cases you will not have to pay customs. However, this depends on the legislation of each country. As our shipments are mostly made on a unit basis, it is very likely that customs will not be charged.
Q: I ordered multiple items but they arrived in different deliveries?
A: Since our suppliers manufacture on demand and we have a large assortment of products not always stocked in the same region, we may ship your items at different times from different fulfillment centers.
Q: Can I cancel my order after placing?
A: Orders could be canceled if they have not been processed and shipped. You will receive notification of cancellation of your order. However, they could not be canceled after they have been processed and shipped.
Q: Why have I been charged a commission when I canceled the order?
A: Many times the bank or PayPal itself charges commissions for cancellation of orders. It is something beyond our control. You should talk to your bank.
Q: Can I return my order?
A: We want our customers to enjoy an unforgettable and happy shopping experience from HollanLove.com. Therefore, our team is responsible for selecting the best products to guarantee a quality purchase.
As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.
If you are not satisfied and you want to return or change this product, you can do within 30 days. This term will expire on the 30 days when the product has been received by the customer.
Q: I have requested a refund and have not yet received it?
A: Refunds may take between 7 - 14 business days to be reflected in the customer's bank account. Mostly it depends on the bank issuing the card and the type of card.
Q: Do you have wholesale discounts?
A: Yes, we could make discount for bulk orders. Please contact us and we will respond you as soon as possible.
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